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The Finer Points— About IBC

Business Philosophy
As has been previously stated, we are here to serve our client’s needs. Our clients don’t need us for them to stay in business. We definitely need our clients for us to stay in business and the better we serve our clients over an extended period of time, the more we can count on the client’s loyalty. We are quite diligent in going the extra mile for our client.

Continual Improvement - Total Quality Service
It is integral to our business philosophy that a constant evaluation be taking place to find new ways to please our clients. This is seldom in large ways, but simply a lot of small ways, which I call - - finesse. We firmly believe in the teachings of Dr. W. Edwards Deming in evaluating our processes and when asked by our clients, we also assist in evaluating their processes. Quality is a race with no finish line.

Satisfied Customers
The title of this paragraph is the clue to staying in business. On the cover letter of my proposal I provide names and phone numbers of current clients for you to chat with. I would rather have my clients speak to you, on how we treat them. I could expound on how great we are, but it is more meaningful and more believable for you to speak directly to the people we serve.

 


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