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The
Finer Points— About IBC
Business
Philosophy
As has been previously stated, we are here to serve our
client’s needs. Our clients don’t need us for them to stay
in business. We definitely need our clients for us to stay in business
and the better we serve our clients over an extended period of time, the
more we can count on the client’s loyalty. We are quite diligent
in going the extra mile for our client.
Continual
Improvement - Total Quality Service
It is integral to our business philosophy that a constant
evaluation be taking place to find new ways to please our clients. This
is seldom in large ways, but simply a lot of small ways, which I call
- - finesse. We firmly believe in the teachings of Dr. W. Edwards Deming
in evaluating our processes and when asked by our clients, we also assist
in evaluating their processes. Quality is a race with no finish line.
Satisfied
Customers
The title of this paragraph is the clue to staying
in business. On the cover letter of my proposal I provide names and
phone numbers of current clients for you to chat with. I would rather
have my clients speak to you, on how we treat them. I could expound
on how great we are, but it is more meaningful and more believable
for you to speak directly to the people we serve. |
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